Terms & Conditions
1. Introduction
These Terms and Conditions govern your access to and use of the website www.ledlighting.co.za, including any online store, quote request, order, sale, supply, delivery, design, installation-related support, warranty claim or related service offered through or in connection with the website.
The website is owned and operated by LED Lighting South Africa (Pty) Ltd trading as LED Lighting SA (“LLSA”, “we”, “us” or “our”).
By accessing the website, requesting a quotation, placing an order, accepting a quotation, purchasing goods, creating an account or communicating with us through the website, you agree to these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use the website or place an order through it.
2. Company information
For purposes of the Electronic Communications and Transactions Act, 2002, and other applicable laws, our details are:
Legal name: LED Lighting South Africa (Pty) Ltd trading as LED Lighting SA
Website: www.ledlighting.co.za
Email: sales@ledlighting.co.za
Telephone: +27 21 510 0028
Head office / physical address: 1st Floor Hillwood House, 25 Paarden Eiland Road, Paarden Eiland, Cape Town, 7405, South Africa
Address for legal notices: 1st Floor Hillwood House, 25 Paarden Eiland Road, Paarden Eiland, Cape Town, 7405, South Africa
Information Officer for POPIA and PAIA: Andrea Londt
3. Definitions
In these Terms and Conditions:
“Business Customer” means a customer who buys goods or services mainly for business, commercial, industrial, retail, professional, trade, resale or project purposes.
“Consumer” means a customer who is a consumer under applicable South African consumer protection laws.
“Goods” means lighting products, LED products, components, fittings, power supplies, controllers, accessories, custom products and any other goods supplied by us.
“Services” means any services supplied by us, including design assistance, consultation, technical support, installation-related support, project support, commissioning assistance or after-sales support.
“Website” means www.ledlighting.co.za and any related online store, subdomain or digital platform operated by or for LLSA.
4. Application of these terms
These Terms and Conditions apply to all website use, online orders, quotation requests, accepted quotations, sales and deliveries, unless we agree otherwise in writing.
Any terms proposed by a customer that conflict with these Terms and Conditions are rejected and will not bind us unless specifically accepted by us in writing.
Where there is a conflict between these Terms and Conditions and a written quotation, product-specific warranty, credit agreement, signed supply agreement or project agreement, the specific written document will apply to the extent of the conflict.
5. Website use
You may use the website only for lawful purposes.
You may not:
a. use the website in a way that breaches any law or infringes any third-party rights;
b. interfere with the website’s security, operation or availability;
c. introduce viruses, malicious code or harmful material;
d. attempt to gain unauthorised access to our systems;
e. scrape, copy or reproduce website content for commercial purposes without our written consent; or
f. submit false, misleading, fraudulent or unauthorised information.
We may suspend or block access to the website where we reasonably believe there has been misuse, fraud, unlawful activity, security risk or breach of these Terms and Conditions.
6. Product information and specifications
We take reasonable care to ensure that product descriptions, specifications, images, prices and availability information are accurate. However, product images are for illustration purposes and may differ from the actual goods in colour, finish, size, packaging, accessories or minor design details.
Technical data, wattage, lumen output, colour temperature, beam angle, IP rating, CRI, dimensions, compatibility, installation instructions and other specifications must be checked by the customer before placing an order.
The customer is responsible for ensuring that the goods are suitable for the intended application, environment, electrical supply, installation method, operating conditions and legal or project requirements.
Where we provide lighting design documentation, product schedules, drawings, specifications or technical recommendations, these are based on information supplied to us. The customer must review and approve them before ordering.
7. Quotations
Unless otherwise stated in writing, quotations are valid for 30 days from the quote date.
Quoted prices exclude freight, delivery, insurance, special packaging, installation and other additional costs unless these are expressly included in the quotation.
Quoted prices include our standard packaging unless otherwise stated.
We may update or withdraw a quotation after expiry of the quotation validity period.
A quotation is not an obligation on us to supply goods until we accept the customer’s order and the required payment or approved credit arrangement is in place.
8. Orders and acceptance
An order is placed when you submit an order through the website, accept a written quotation, send us a purchase order or otherwise instruct us to supply goods or services.
We may accept or reject an order in our discretion, including where goods are unavailable, pricing is incorrect, payment has not been received, credit limits are exceeded, technical specifications are incomplete, or the order appears fraudulent or unlawful.
An order is accepted only when we confirm acceptance in writing, issue an invoice, dispatch the goods, or otherwise clearly confirm that the order has been accepted.
9. Online ordering and transaction review
Where the website allows online ordering, you will be given a reasonable opportunity to review your order, correct errors and withdraw from the transaction before finally submitting the order.
It is your responsibility to check all order details before submission, including product codes, quantities, specifications, delivery details, billing details, VAT details and contact information.
After submitting an online order, you should retain a copy of the order confirmation and these Terms and Conditions for your records.
10. Prices, VAT and errors
All prices are in South African Rand unless otherwise stated.
Prices will be displayed or quoted as either VAT-inclusive or VAT-exclusive. Where VAT, delivery, freight, handling, insurance or other charges apply, these will be shown or quoted separately where reasonably possible.
We may correct obvious pricing, stock, technical or typographical errors. If an error affects an order you placed, we may cancel the order and refund any amount already paid, or offer you the option to proceed at the corrected price.
11. Payment
All orders are cash in advance or cash on delivery unless the customer has an approved credit account with us.
Where credit terms have been approved, payment must be made in full, without retention, deduction or set-off, within the agreed payment period. Unless otherwise agreed in writing, the payment period is 30 days from statement.
We may withhold supply, delivery, collection, support, warranty processing or further orders while any amount due to us is outstanding.
We may charge interest on overdue amounts at 2.5% per month, or the maximum rate permitted by applicable law, whichever is lower.
The customer is responsible for all bank charges, reversal charges, collection costs and legal costs incurred in recovering overdue amounts, to the extent permitted by law.
12. Delivery, freight and collection
Delivery and freight are for the customer’s account unless we expressly agree otherwise in writing.
Delivery dates and lead times are estimates unless expressly confirmed by us in writing as binding.
We will make reasonable efforts to deliver promptly, but we are not liable for delays caused by circumstances beyond our reasonable control, including supplier delays, transport delays, load-shedding, power failures, strikes, labour disputes, war, riot, civil unrest, terrorism, shortage of components or materials, equipment failure, government action, import delays, natural events or other force majeure events.
We may deliver goods in parts or instalments. The customer must accept and pay for each part or instalment delivered.
Where goods are delivered by carrier, risk passes to the customer when the goods are handed to the carrier, unless applicable law requires otherwise.
Where goods are delivered by road transport to the customer’s address, risk passes to the customer on arrival at the final destination.
Where the customer collects goods from our premises, risk passes to the customer on collection. Collection, loading, securing and transport are at the customer’s risk. Any assistance by our staff during loading or packing is provided at the customer’s risk unless otherwise required by law.
The customer must ensure that someone is available to receive, inspect and sign for the goods at the delivery address.
13. Delivery time for online consumer transactions
Where ECTA applies to an online consumer transaction, and unless the parties agree otherwise, we will execute the order within 30 days after the order is received.
If we are unable to execute the order because the goods or services are unavailable, we will notify the customer and refund any amount paid within the period required by applicable law.
14. Ownership and risk
Risk in the goods passes to the customer as set out in the delivery and collection clauses above.
Ownership of the goods remains with us until the full purchase price and all related amounts have been paid in full.
Until ownership passes, the customer must keep the goods identifiable, insured where appropriate, and free from any lien, pledge or encumbrance.
15. Shortages, incorrect deliveries and visible damage
The customer must inspect goods on receipt.
Any claim for shortage, incorrect delivery, visible damage or transport damage must be reported to us in writing within 3 days from actual receipt of the goods.
The customer must provide reasonable supporting evidence, including order details, delivery note, photographs, packaging photographs and a description of the issue.
Failure to notify us within this period may result in the claim being rejected, unless applicable law provides otherwise.
16. Cancellations, returns and refunds
Returns and cancellations are dealt with according to the type of transaction, the type of goods, the stage of the order and applicable law.
16.1 Business, project, custom and special-order goods
For Business Customers, project orders, custom goods, made-to-order goods, imported goods, special-order goods, cut-to-length goods, modified goods, configured goods, installed goods or goods supplied according to customer specifications, cancellation and return are allowed only with our written approval.
Where we approve cancellation or return, we may charge a reasonable cancellation, handling, testing, restocking or recovery fee. Depending on the circumstances, this may range from 15% to 50% of the order value, or a higher amount where justified by costs already incurred, raw materials purchased, manufacturing work completed, third-party charges, transport costs or non-recoverable expenses.
16.2 ECTA cooling-off rights for online consumer transactions
Where a Consumer buys goods online and ECTA gives the Consumer a cooling-off right, the Consumer may cancel the transaction within 7 days after receiving the goods, subject to the exclusions in applicable law.
Where validly cancelled under ECTA, the Consumer is generally responsible for the direct cost of returning the goods, and we will refund the purchase price within the period required by law.
The cooling-off right may not apply to certain goods and services, including goods made to the customer’s specifications, personalised goods, goods that cannot reasonably be returned, goods that may deteriorate, services that began with the Consumer’s consent before the end of the cooling-off period, and other excluded transactions under ECTA.
16.3 Incorrect, defective or damaged goods
Nothing in these Terms and Conditions excludes any statutory rights that a Consumer may have under the Consumer Protection Act or other applicable law.
Where goods are defective, unsafe or not of the quality required by applicable law, the customer may have statutory remedies. These rights apply in addition to any express warranty offered by us or the manufacturer.
16.4 Condition of returned goods
Unless goods are returned because of a defect or legal right that provides otherwise, returned goods must be unused, uninstalled, undamaged, complete, in original packaging, with all accessories, manuals and documentation.
We may refuse a return or reduce the refund where goods have been used, installed, damaged, altered, opened, cut, modified, improperly handled, or returned incomplete.
17. Warranty
Unless a product-specific warranty states otherwise, we warrant that goods supplied by us will be free from defects in material and workmanship for a period of 5 years from the date of delivery.
A product-specific warranty document may replace, limit, extend or modify the standard warranty for that product.
Where goods fall within the warranty, we may, at our option, repair or replace the goods, or provide another remedy required by applicable law.
The customer must notify us of the alleged defect within the warranty period and must deliver the allegedly defective goods to our premises or another address specified by us.
The customer is responsible for the cost of sending the goods to us for assessment. If the goods are found to be defective due to a manufacturing defect covered by warranty, we will cover the reasonable cost of returning the repaired or replacement goods to the customer.
If the goods are not defective, or the defect is not covered by warranty, we may charge the customer for testing, handling, freight, repairs, replacement parts and related costs, subject to customer approval where required.
18. Warranty exclusions
The warranty will not apply where the defect, damage or failure is caused by or connected with:
a. exposure to water, moisture or weather conditions outside the product’s IP rating;
b. exposure to water or moisture where the product is not IP-rated for such exposure;
c. opening, tampering with or modifying the product;
d. soldering, rewiring, repair or other work attempted by the customer or a third party not authorised by us;
e. applying voltage other than the rated voltage;
f. voltage drop, voltage surge, unstable power supply or conditions outside the rated supply range;
g. use of a power supply not supplied or approved by us for that purpose;
h. mounting strip products or PCBs on backings that bend, flex or move;
i. mechanical force, pressure, bending, impact or vibration beyond product specifications;
j. incorrect installation, poor workmanship, unsuitable site conditions or failure to follow installation instructions;
k. use outside the product’s intended application or operating environment;
l. fair wear and tear;
m. damage during transport, storage or handling after risk has passed to the customer;
n. load-shedding-related surges, brownouts or electrical instability, unless the product is specifically rated for those conditions; or
o. any cause not related to a manufacturing defect.
Where installers are unsure of the correct installation technique, the customer or installer must request guidance from us before installation. Installation manuals are available on request where applicable.
19. Installation and site requirements
Unless we expressly agree in writing to provide installation services, installation is the customer’s responsibility.
The customer must ensure that installation is performed by suitably qualified and competent persons, in accordance with product specifications, electrical regulations, safety standards, installation manuals and applicable laws.
The customer is responsible for confirming mounting details, fitting type, fitting colour, mounting height, Kelvin colour temperature, beam angle, CRI, control system details, automation requirements, sensor requirements, power supply requirements and environmental conditions before ordering.
20. Lighting designs, specifications and customer approval
Where lighting design documentation, technical drawings, product schedules, recommendations or specifications are provided in connection with a quotation or order, the customer acknowledges, by accepting the quotation or placing the order, that the documents and specifications meet the customer’s requirements unless the customer notifies us otherwise in writing before acceptance.
The customer is responsible for checking all design and specification details before ordering, including but not limited to:
a. mounting fixture type and detail;
b. fitting colour and finish;
c. mounting heights;
d. colour temperature;
e. beam angle;
f. colour rendering index;
g. automation, dimming and sensor controls;
h. power supply and control compatibility; and
i. environmental and IP-rating requirements.
21. Changes to orders
If the customer changes specifications, quantities, drawings, delivery requirements, site requirements or any other order details after we have accepted an order, we may charge an additional amount.
The additional amount may include costs already incurred, raw materials purchased, production changes, design changes, administrative costs, supplier costs, transport costs, wastage and a reasonable mark-up.
We are not obliged to accept changes after an order has been accepted.
22. Customer-supplied designs, drawings and specifications
Where the customer supplies any plan, drawing, design, description, sample, artwork, specification or instruction, the customer warrants that our use of it will not infringe any patent, design, copyright, trade mark, trade name, confidential information or other third-party right.
The customer indemnifies us against all claims, damages, losses, penalties, costs and expenses arising from any breach of this warranty.
23. Intellectual property
All website content, logos, trade marks, product images, drawings, designs, technical documents, lighting layouts, specifications, text, graphics, icons, videos and other materials are owned by us or licensed to us.
You may view website content for ordinary website use and purchasing purposes only.
You may not copy, reproduce, modify, distribute, publish, reverse engineer, sell, exploit or use our intellectual property for commercial purposes without our prior written consent.
Unless otherwise agreed in writing, all intellectual property in lighting designs, layouts, technical proposals, product schedules and specifications prepared by us remains owned by us, even where prepared for a customer.
24. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, special, incidental, punitive or consequential loss or damage, including loss of profit, loss of revenue, loss of production, business interruption, loss of contracts, loss of goodwill, loss of data or third-party claims.
To the maximum extent permitted by law, our total liability arising from any order, product, service, website use or related matter is limited to the purchase price actually paid to us for the goods or services giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes liability that cannot lawfully be limited or excluded, including any mandatory rights under applicable consumer protection law.
25. Product compliance and safety
The customer must use goods only for their intended purpose and in accordance with all instructions, ratings, warnings, specifications and applicable laws.
The customer is responsible for ensuring that the goods are suitable for the electrical, environmental, operational and regulatory requirements of the project or installation.
Where goods are used in public, retail, industrial, rail, commercial, safety-critical or regulated environments, the customer must ensure that all required approvals, engineering checks, safety assessments and professional sign-offs are obtained.
26. Breach, default and insolvency
If the customer fails to pay any amount due, breaches these Terms and Conditions, commits an act of insolvency, is liquidated, sequestrated, placed in business rescue, compromises with creditors, exceeds credit limits, or if we reasonably become dissatisfied with the customer’s financial position, we may, without limiting our other rights:
a. suspend supply or delivery;
b. cancel any order or agreement;
c. demand immediate payment of all amounts owing;
d. require cash-in-advance terms;
e. recover goods where ownership has not passed; and/or
f. claim damages and costs.
27. Legal costs
Where we incur legal costs, collection costs or attorney costs to recover amounts due, recover goods, enforce these Terms and Conditions or protect our rights, the customer will be liable for those costs on the attorney-and-client scale, including collection commission, to the extent permitted by law.
28. Privacy and POPIA
We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act, 2013.
By using the website, requesting a quotation, placing an order or communicating with us, you acknowledge that we may process personal information for purposes including account administration, quotations, order processing, payment, delivery, support, warranty claims, legal compliance, security, direct marketing where lawful, and related business purposes.
Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it, how long we keep it, and what rights data subjects have.
29. Direct marketing
We may send marketing communications where you have consented to receive them, where you are an existing customer and the law allows us to market our own similar goods or services to you, or where another lawful basis applies.
You may opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us at shawn@ledlighting.co.za.
30. Cookies
The website may use cookies and similar technologies for website functionality, security, analytics, performance, personalisation and marketing.
More information is set out in our Privacy Policy and Cookie Notice.
31. Third-party websites and service providers
The website may contain links to third-party websites or use third-party platforms, payment providers, analytics providers, courier integrations, embedded content or other services.
We are not responsible for third-party websites, platforms, content, security, privacy practices or terms. You should review the relevant third-party terms and privacy policies before using those services.
32. Force majeure
We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including power failures, load-shedding, supplier delays, material shortages, strikes, labour disputes, transport disruptions, port delays, import delays, war, riot, civil unrest, terrorism, government action, epidemic, pandemic, fire, flood, natural disaster, equipment failure or other force majeure events.
If a delay is unduly prolonged, either party may cancel the affected order or balance of the order without liability to the other party, except for amounts already due for goods or services supplied.
33. Notices
We may send notices to the email address, physical address or other contact details supplied by the customer.
The customer must keep contact details up to date.
Legal notices to us must be sent to our address for legal notices stated above, unless we notify you of another address.
34. Assignment
The customer may not cede, assign, transfer or delegate any rights or obligations under these Terms and Conditions without our prior written consent.
We may cede, assign, transfer or delegate our rights or obligations to a successor, affiliate, purchaser of our business, funder, insurer, collection agent or other third party where lawful.
35. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The updated version will apply from the date it is published on the website, unless stated otherwise.
Terms applicable to an accepted order will generally be the terms in force when the order was accepted, unless a change is required by law or agreed in writing.
36. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of the Republic of South Africa.
The customer consents to the jurisdiction of the Magistrates’ Court having jurisdiction, even where the claim would otherwise exceed that court’s monetary jurisdiction, although we may choose to institute proceedings in any competent High Court.
Nothing in these Terms and Conditions prevents a Consumer from exercising any statutory right to approach the National Consumer Commission, Consumer Goods and Services Ombud, Information Regulator, National Consumer Tribunal or any other competent regulator or forum where applicable.
37. Entire agreement and variation
These Terms and Conditions, together with any accepted quotation, invoice, product-specific warranty, written credit terms and applicable policy referenced on the website, form the agreement between the parties.
No variation, addition or waiver will bind us unless recorded in writing and signed or expressly accepted by our duly authorised representative.
2. Privacy Policy and POPIA Notice
Last updated: [insert date]
1. Introduction
This Privacy Policy explains how LED Lighting South Africa (Pty) Ltd trading as LED Lighting SA (“LLSA”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information.
This Privacy Policy applies to our website www.ledlighting.co.za, online store, quote forms, customer accounts, email communications, WhatsApp communications, telephone communications, orders, deliveries, warranty claims, marketing activities and related business interactions.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.
2. Responsible party
For purposes of POPIA, the responsible party is:
LED Lighting South Africa (Pty) Ltd trading as LED Lighting SA
Registration number: [confirm registration number]
VAT number: [confirm VAT number]
Physical address: 1st Floor Hillwood House, 25 Paarden Eiland Road, Paarden Eiland, Cape Town, 7405, South Africa
Email: hr@ledlighting.co.za
Telephone: +27 21 510 0028
3. Information Officer
Our Information Officer is responsible for POPIA and PAIA matters.
Information Officer: Human Resources Manager
Email: hr@ledlighting.co.za
Telephone: 0215100028
You may contact the Information Officer to request access to personal information, request correction or deletion, object to processing, withdraw consent, request our PAIA Manual, or lodge a privacy-related query.
4. Personal information we collect
We may collect and process the following categories of personal information:
a. name, surname, title and contact person details;
b. company name, registration number, VAT number and business details;
c. job title, department and employer details;
d. email address, telephone number, mobile number and WhatsApp number;
e. billing address, delivery address and site address;
f. account application information, trade references and payment terms information;
g. order details, quotation details, invoice details, purchase history and delivery records;
h. payment information, proof of payment and transaction references;
i. warranty claims, complaints, returns, technical support records and product issue details;
j. project information, site requirements, lighting specifications, drawings, photographs and technical information supplied by you;
k. marketing preferences and communication preferences;
l. website usage information, IP address, device information, browser information, cookies, analytics data and online identifiers;
m. correspondence sent by email, website forms, telephone, WhatsApp or other communication channels;
n. recruitment information if you apply for a job or send us a CV; and
o. any other personal information you voluntarily provide to us.
We do not intentionally collect more personal information than is reasonably necessary for our lawful business purposes.
5. How we collect personal information
We may collect personal information:
a. directly from you when you contact us, request a quote, place an order, create an account, complete a form or communicate with us;
b. through the website and online store;
c. through email, telephone, WhatsApp, social media or in-person interactions;
d. from your employer, colleagues, project team or authorised representatives;
e. from payment providers, couriers, delivery partners, credit reference providers, suppliers or other service providers;
f. from publicly available sources where lawful; and
g. automatically through cookies and similar technologies when you use the website.
6. Why we process personal information
We process personal information for the following purposes:
a. to respond to enquiries and quote requests;
b. to prepare quotations, proposals, product schedules and lighting specifications;
c. to process and fulfil orders;
d. to arrange payment, invoicing, delivery, collection and returns;
e. to provide customer support, technical support and warranty support;
f. to manage customer accounts and approved payment terms;
g. to verify identity, prevent fraud and manage credit risk;
h. to communicate with customers, suppliers and project stakeholders;
i. to comply with tax, accounting, company, consumer protection, health and safety, POPIA, PAIA and other legal obligations;
j. to manage disputes, complaints, debt collection and legal claims;
k. to improve our website, products, services, systems and customer experience;
l. to secure our website, systems, premises and business operations;
m. to send marketing communications where lawful;
n. to run promotions, campaigns, surveys or customer feedback processes; and
o. for any other purpose related to our business that is lawful and reasonably expected.
7. Legal grounds for processing
We process personal information where:
a. you have consented to the processing;
b. processing is necessary to conclude or perform a contract with you;
c. processing is necessary to comply with a legal obligation;
d. processing protects a legitimate interest of you, us or a third party;
e. processing is necessary for the proper performance of a public law duty, where applicable; or
f. another lawful basis under POPIA applies.
8. Direct marketing
We may send direct marketing by email, SMS, telephone, WhatsApp or other electronic communication only where permitted by law.
We may market to you where you have given consent, or where you are an existing customer and the law allows us to market our own similar goods or services to you.
Every direct marketing communication will identify us and provide a reasonable way to opt out.
You may opt out of marketing at any time by using the unsubscribe option in the message or by contacting us at [insert email address].
We will maintain and respect opt-out records. Where applicable, we will also comply with any lawful national opt-out registry or direct-marketing registry requirements.
9. Sharing personal information
We may share personal information with:
a. our employees, contractors and authorised representatives;
b. courier, freight, delivery and logistics providers;
c. payment processors, banks and financial service providers;
d. website hosting providers, e-commerce platforms, IT providers, email providers, CRM providers, cloud providers and software service providers;
e. accountants, auditors, insurers, legal advisers, debt collectors and professional advisers;
f. suppliers, manufacturers and technical partners where needed for product support, warranty claims or order fulfilment;
g. regulators, public bodies, law enforcement authorities or courts where required by law;
h. potential purchasers or successors in title if we restructure, merge, sell or transfer all or part of our business; and
i. any other third party where you have consented or where the law allows us to do so.
Where we use service providers to process personal information on our behalf, we require them to process the information only for authorised purposes and to protect it appropriately.
10. Cross-border transfers
Some of our service providers, systems, cloud platforms, email platforms, payment providers, analytics providers or support providers may process or store personal information outside South Africa.
Where we transfer personal information outside South Africa, we will take reasonable steps to ensure that the transfer is lawful under POPIA and that appropriate safeguards are in place.
11. Cookies and similar technologies
The website may use cookies, pixels, tags, analytics tools and similar technologies.
These may be used to:
a. operate the website and online store;
b. remember user preferences;
c. maintain website security;
d. understand website traffic and performance;
e. improve products, services and user experience; and
f. support marketing and advertising where lawful.
You can manage cookies through your browser settings or any cookie preference tool provided on the website. Blocking cookies may affect website functionality.
12. Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, unauthorised disclosure, misuse, alteration or destruction.
These measures may include access controls, secure systems, staff awareness, service-provider controls, backups, monitoring and other safeguards appropriate to the nature of the information.
No electronic system is completely secure. You are responsible for keeping your account details, passwords and access credentials confidential.
If we become aware of a security compromise affecting personal information, we will notify the Information Regulator and affected data subjects where required by law.
13. Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or allowed by law.
Retention periods may be affected by tax laws, accounting requirements, warranty periods, contractual obligations, legal claims, dispute periods and legitimate business needs.
When personal information is no longer required, we will delete, destroy, de-identify or anonymise it where reasonably possible.
14. Your rights
Subject to POPIA and other applicable laws, you have the right to:
a. ask whether we hold personal information about you;
b. request access to your personal information;
c. request correction, deletion or destruction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained personal information;
d. object to processing in certain circumstances;
e. withdraw consent where processing is based on consent;
f. opt out of direct marketing;
g. complain to the Information Regulator; and
h. institute civil proceedings where allowed by law.
To exercise your rights, contact our Information Officer at [insert email address].
We may need to verify your identity before processing a request.
15. PAIA Information
The PAIA details is available at: hr@ledlighting.co.za
You may also request a copy from our Information Officer.
16. Children’s personal information
Our website and services are intended for business and general commercial users. We do not knowingly collect personal information of children without appropriate consent or another lawful basis.
If you believe that a child has provided us with personal information without proper authority, please contact us.
17. Links to third-party websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any third-party website you visit.
18. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on the website and will apply from the date of publication, unless stated otherwise.
Cookie notice
LED Lighting SA uses necessary cookies to operate this website and optional cookies to understand website usage, improve performance and support marketing. You can accept all cookies, reject optional cookies or manage your preferences. Read our Privacy Policy for more information.
Website Footer Legal Block
LED Lighting South Africa (Pty) Ltd t/a LED Lighting SA
Registration number: [confirm]
VAT number: [confirm]
1st Floor Hillwood House, 25 Paarden Eiland Road, Paarden Eiland, Cape Town, 7405
Tel: +27 21 510 0028
Email: sales@ledlighting.co.za
Terms and Conditions | Privacy Policy | PAIA Manual | Returns and Warranty
