Technical On&Off-Site Support
Our Commitment to Service
Expert support from the people who know our products best.
At LED Lighting SA, our service continues long after a product leaves our factory. Our in-house engineers have an in-depth understanding of our products, their applications and the environments in which they operate. This allows us to provide practical technical guidance, diagnose problems and help customers achieve the best possible lighting performance.
When on-site assistance is required, our experienced technicians can support commissioning, fault-finding, performance assessments and maintenance requirements. They work closely with customers, installers and project teams to identify the cause of an issue and recommend an effective solution.
From initial installation through to ongoing operation, we are committed to responsive service, clear communication and minimising unnecessary downtime.
FAQ - Technical Assistance
What technical support does LED Lighting SA provide?
Can you diagnose a lighting problem remotely?
Yes. Many technical issues can be assessed using photographs, videos, product information, installation drawings and test results. If the issue cannot be resolved remotely, we can determine whether an on-site assessment is required.
How do I request technical support or arrange a site visit?
Contact our technical support team with the site address, product or project reference, a description of the problem and any relevant photographs or videos. Our team will assess the information and advise on the next step.
What information should I provide when reporting a fault?
Please provide the product name or code, installation date, project or invoice reference, details of the issue, photographs of the fitting and installation, and information about any controls, drivers or electrical systems involved.
What information should I provide when reporting a fault?
Please provide the product name or code, installation date, project or invoice reference, details of the issue, photographs of the fitting and installation, and information about any controls, drivers or electrical systems involved.
Can your engineers assist installers and electrical contractors?
Yes. Our engineers can provide product specifications, installation guidance, wiring information, control compatibility advice and technical assistance during commissioning or fault-finding.
Do you provide support after the installation has been completed?
Yes. We offer ongoing support throughout the operational life of our products, including troubleshooting, maintenance guidance, repair assessments and advice on suitable replacements or upgrades.
Is technical support covered by the product warranty?
Warranty coverage depends on the product, installation conditions, warranty terms and the cause of the fault. We will assess the issue first and confirm any applicable charges before chargeable work is undertaken.
Do you carry spare parts for repairs?
Where available, we can assist with compatible replacement components or repair options. Availability will depend on the product model, age and component requirements.
When would an on-site technician be required?
An on-site visit may be recommended for complex installation issues, intermittent faults, commissioning requirements, system performance concerns or situations requiring physical inspection and testing.
Get In Touch Now.
Need more information? Call or Message us today and we’ll help you find the right solution.
